DOCUMENTATION HIERARCHYIN ISO 9000

Responsibility Explanation

Responsibility

Explanation

Quality

Manual

Quality Procedures

Work Instructions

Supporting Documents

• Quality policy and objectives

• The quality system for the organization - 20 elements

• What, why, when and who document

• For all Processes

• How document

• For complex processes

• Forms

• Records

• External documents like circulars, T.I and G.O

CEO

Process

Owners

Relevant Staff

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