REASONS FOR CERTIFIED STANDARDS

Reason Percentage

To improve performance 38

As part of TQM 29

Customers demanded it 13

Accepted as good practice 13

in the industry

Competitors had it 2

Other reasons 4

Source::

Idris, McEwan and Belavendram, The Adoption of ISO 9000 and Total Quality

Management in Malaysia, The TQM Magazine, Vol. 8; No. 5, 1996

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